How Smart Light is responding to the Coronavirus?
All of our services continue with the same expected delivery time frames, we are following all the CDC guidelines to keep our employees safe while we remain committed to providing timely and reliable service.
Please protect yourself, protect others and protect your family. When the USPS carrier deliver your package from us make sure to wear your protective mask and make sure to disinfect the package as the package travels through trucks and airports to reach its destination.
We continue working with the same intensity and with the same motivation to give the best service to you, at the same time we are following the government's protocols and protecting our employees as usual.
If you have any doubts or questions about your delivery on your package by the COVID-19 please contact us at number 1(253)470-1861 or email firstname.lastname@example.org and we will be happy to help you, be safe.
The package usually takes 4 to 13 days to reach its destination.
Yes, we ship worldwide but with different delivery times, everything will depend on the carrier.
Yes, we do not charge anything for shipping, all our products are sent free to our customers.
We process all orders within 24 hours on business days.
You can view your order history directly from your account page by going to your account and then orders.
If a valid order is canceled for some reason please verify your card information once again or use PayPal, Amazon Pay or another kind of preferred method to check out. Your money automatically goes back to your bank account withing 2-5 days.
Sometimes we are forced to cancel orders due to certain circumstances. This includes oversold products, products listed or priced incorrectly, and orders unable to be processed for other reasons. In those situations, you will always receive a full refund. If you would like to know why a specific order was cancelled, please contact Customer Service at Sales@smartlightpic.com.
No, you can now check out as a guest. But you can sign up for an account if you want to check out faster next time and have deals, discounts and offers.
We're always sad to see our awesome customers go, but we totally understand that sometimes promotions can get overwhelming. If you'd still like to receive promotions but not as frequently you can click the manage preferences button at the bottom of the email.
If you'd rather stop receiving emails all together you can just click the unsubscribe button at the bottom of the email! If you don't see the button it is possible that the message was clipped because we had so many awesome deals! In that case, you should see a "View entire message" button that will display the rest of the email!
If you'd like to unsubscribe from our texts all you have to do is reply with the word "STOP"
Your credit card information is never stored on our servers. Your payment information is transmitted directly to a secure third-party server – you can tell you're on a safe page by the padlock icon that appears on your browser. When you make an order, our system scans your information for potential fraud. If there is a reason to suspect fraud, we will contact you to verify your order. If you do not verify with us within 24 hours, the order will be cancelled.
You can check out our full Return Policy by clicking the link below!
You must go to the Contact Us section or at the bottom of our page you can find our contact information.
It is located under each product, in case you do not see the buy now button click where it says more option payments.
Keep in mind these are the most frequent questions that our clients ask us every day, if you think that any other question should be here, please send us an email or contact us through www.smartlightpic.com, if you have any doubts, concerns or other questions please do not hesitate and contact customer service at email@example.com.